Last updated: 03 September 2026
This policy explains cancellations and refunds for purchases made from Mithiyos. Because our products are digital licences and professional services, the terms below apply.
1. AI Agent Software Licence
- You may request a refund within 7 days of purchase provided the starter kit has not been downloaded and setup work has not begun.
- Once the download has been accessed or your environment has been provisioned, the licence fee is non-refundable, as the digital product has been delivered.
2. Service plans (monthly / annual)
- You may cancel at any time. Cancellation stops future billing; plans do not auto-renew.
- If you cancel before onboarding or any build work has started, you receive a full refund of that period.
- Once work on your agents has begun, the current period is non-refundable, as the work is delivered as a service. Your plan remains active until the end of the paid period.
- For annual plans cancelled mid-term after work has begun, refunds are not provided for the unused portion unless agreed in writing.
3. If we cannot deliver
If we are unable to deliver the service you paid for, you will receive a full refund of the affected amount. If a duplicate or incorrect payment is made, the excess amount is refunded in full.
4. How to request a refund
Email us at info@mithiyos.in from the email address used for the purchase, quoting your Order ID and the reason for the request.
5. How refunds are processed
Approved refunds are made to the original payment method through the payment gateway. Refunds are initiated within 3 working days of approval and typically reach your account within 5–7 working days, depending on your bank or card issuer.
6. Chargebacks
Please contact us first if something is wrong with your order — most issues are resolved quickly and directly.
Contact us
If you have any questions about this policy, please reach us at:
Mithiyos
Email: info@mithiyos.in
Phone / WhatsApp: +91 85274 46289
Website: https://mithiyos.in/